Joe Tibbetts is the publisher and managing editor of i-D Information Daily and Council News Monitor. He hosts Working Lunch and chairs AnswerTime the InformationDaily.TV panel show. He chairs conferences and advises public and private sector organisations on how to get heard.@Joe_Tibbetts
Vicky Sargent Director of Socitm's Better Connected programme and Glen Ocsko of Granicus getting to grips with customer accounts on Council websites
Join us live at 12.45 every Tuesday for a Working Lunch. Guests this week are Vicky Sargent, Director of Socitm's Better Connected programme and Glen Ocsko of Granicus. The main topic this week turned out to be the what, why and wherefore of customer accounts. Along the way we covered everything from loving your local council to shared standards in the colours of recycling bins and from council customers who only interact a few times a year to those who are in contact with such frequency that the call-queing system addresses them by their given name.
Follow us on Twitter (@CLGdotTV) to find out about our other programmes - Local Government Briefings®, Head to Head®interviews, CLG Progress Reports, InformationDaily.TV AnswerTime® and Combined Authority Focus® to name but five. And to find out who will be around the table next week and how to catch the next live broadcast of Connected Local Government - Working Lunch (brought to you by CLGdotTV from Birmingham next week, live at 12:30pm Tuesday 6th February)
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This programme is brought to you free of charge through the generous support of Granicus